The Playbook / Live It / Secondly — The Honeymoon
Submitting a Service Request.
A well-written service request gets fixed faster because the tech shows up with the right parts, the right tools, and the right expectations. Same issue, better outcome.
What a good request includes
What is broken, where in the unit, when you first noticed it, how urgent it is, when you're reachable, and whether they can enter without you home.
What causes delays
Vague titles ("faucet"), missing location, no urgency signal, or contact preferences the office has to chase you for.
Photos help — a lot
Attach one clear photo when the issue is visual (a leak, a stain, damage). It saves at least one back-and-forth.
The five pieces of a professional request
- What: a short, specific title. "Kitchen faucet drips constantly." Not "sink issue."
- Where: the exact location. Which room, which fixture, which side.
- When: when you first noticed and whether it's getting worse.
- Urgency: routine, priority, or emergency — and one line explaining why.
- Access: whether they can enter with notice, and when you're reachable.
Skip the writing.
The Service Request Assistant turns your answers into a professional message — free for every renter, using your Property Information so you don't repeat yourself.
Printable Submitting a Service Request PDF
Optional printable version of this resource.
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