Welcome Letter Gaps Checklist.

Walk through your welcome letter and check off each item that's clearly answered. Anything left unchecked is a fair question to ask before you move in.

Note

Not every community includes every item — but knowing which are missing lets you ask a specific, useful question instead of "did I miss anything?"

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Lease & money

Rent amount confirmed.
Lease start and end dates confirmed.
Prorated rent due on move-in day (if any).
Security deposit amount and due date.
Total amount due on move-in day.
Accepted payment methods listed.

Utilities

Which utilities are individually metered vs. included in rent.
Contact info or setup instructions for each utility.
Whether proof of utility setup is required to release keys.

Move-in logistics

How to schedule your move-in day and time.
Freight elevator or loading dock instructions.
Certificate of Insurance requirement for professional movers.
Deposit or fee requirement for self-moves.
Where and when to pick up keys.

Renters insurance

Required coverage amount.
How and when to submit proof of coverage.

Related in the Playbook

Article

The Welcome Letter

Template

Welcome Letter Follow-Up Template

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The Renter's Playbook

by Noon Knows · Renter guidance, not legal advice · noon@noonknows.com

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