The Playbook / Live It / Firstly — Apply, Approve, Move
The Welcome Letter.
Between signing your lease and picking up your keys, the community usually sends a welcome letter with everything you need to know about move-in day. Here's what a good one includes.
What a Welcome Letter should include
Lease details
- Rent amount.
- Lease start and end dates.
- Prorated rent due on move-in day.
- Security deposit amount and due date.
Payment instructions
- Lump sum total for move-in day.
- Accepted payment methods (certified check, online portal, etc.).
Utilities & services
- Which utilities are individually metered vs. included.
- Contact info: electricity, gas, internet/cable, water/sewer (if self-billed).
- Some communities require proof of utility setup before releasing keys.
Move-in logistics
- How to schedule your move-in slot.
- Freight elevator or loading dock rules.
- Certificate of Insurance requirement for professional movers.
- Deposit requirement for DIY moves.
Renters insurance
- Required coverage amount (often $100K–$200K liability).
- When and how to submit proof to management.
If you didn't get a Welcome Letter
Not every community sends one. If yours didn't, use these questions:
- What do I owe on move-in day, and how can I pay?
- What utilities do I need to set up, and by when?
- Are there move-in rules, reservations, or forms required?
- When and where will I receive my keys?
Ask Noon can review yours
Received a Welcome Letter? Ask Noon can automatically summarize what's included, flag anything that appears to be missing, and suggest clarifying questions before move-in.
Review your Welcome Letter
Paste or upload it and let Ask Noon check for gaps.
Open Welcome Letter ReviewPrintable companion PDF
Optional printable version of this resource.
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