The Playbook / Live It / Secondly — The Honeymoon
Settling In Smartly.
The first few weeks are your honeymoon phase — everything is new, and every question you ask has a good answer. Capture what you learn about the building now so future you doesn't have to hunt for it again.
What's normal
Not knowing where the trash goes. Not knowing who to call when the AC hiccups. That's what this stage is for — asking and writing it down.
What's raising eyebrows
Being told "you'll figure it out" repeatedly, or being unable to reach the office at all during posted hours. Neither is normal.
Your plays
Get answers, log them in Property Information, and put one small service request through the system so you know how it actually works.
Answers land in Property Information.
Every question below has a home in your reusable Property Information reference — service requests and emergencies pull from there automatically.
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Office & people
Maintenance & emergencies
Waste, packages, and mail
Access & parking
Utilities & Wi-Fi
Printable Settling In Smartly PDF
Optional printable version of this resource.
Related in the Playbook
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